User feedback or user annoyance?
A few days ago we pointed out that Google is running customer surveys in the Pixel 2 XL’s settings page, which turned out to be a pretty polarizing subject. Though it doesn’t seem like many Pixel 2 owners are seeing the settings page survey, some are seeing a very similar one pop up in other Google apps — in this case, the Android Messages SMS client. And not just in Pixels — this particular example is on a ZTE Axon 7.
Somehow a survey inside an app you chose to download is a bit more natural than one in your phone settings.
Unsurprisingly, the dialogue box looks near-identical to the one from the settings page on the Pixel 2 XL, with a similar prompt of a few questions about your satisfaction with Google’s app. On one hand, it feels somehow more … expected to see a survey inside an app that you chose to download, whereas it feels a bit more forced when it pops up in the settings page on your phone.
In either case, I think there could be a more graceful way to ask for feedback than putting a banner in either place — perhaps a regular app notification, or since we’re talking about Google, an email to your registered Gmail account. Regardless, it could easily be seen as a positive that Google’s soliciting feedback on its products and is working to improve them.
Are you seeing customer satisfaction surveys in any other Google apps? Whether you have or not, let us know in the comments how you feel about Google running them!