Privacy Policy

1. Who We Are

Apple Shack Repair is a trading business operating from Jewry Street, Winchester SO23 8BB, United Kingdom. For the purposes of applicable UK data protection legislation, Apple Shack Repair is the data controller in respect of personal information collected through this website and in connection with the services we provide.

If you have any questions about this policy or our data practices, you can contact us at [email protected] or by writing to us at the address above.

2. What Information We Collect

We collect personal information in the following circumstances:

2.1 Contact Form Submissions

When you submit an enquiry through our contact form, we collect your name, email address, telephone number (if provided), and the content of your message, including information you choose to share about your device and the nature of your enquiry.

2.2 Direct Communications

If you contact us by phone or email directly, we may retain records of that communication, including your contact details and the content of the exchange, for the purpose of responding to your enquiry and managing any subsequent service relationship.

2.3 Service Provision

When we carry out a repair or other service, we collect the information necessary to manage that service, including device details, fault descriptions, contact information, and any billing information required to process payment.

2.4 Website Cookies

Our website uses cookies as described in our Cookie Policy. Cookies may collect technical information about your visit, including your approximate location, browser type, pages visited, and time of visit.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to enquiries submitted through our contact form or by other means
• Managing repair service bookings and communications relating to your device
• Processing payments for services provided
• Complying with our legal obligations, including those arising under consumer protection legislation
• Improving the content and functionality of this website (using aggregated, anonymised analytics data)

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell or otherwise transfer your information to third parties for commercial purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing personal information:

• Contract performance: Processing necessary to provide the repair services you have requested.
• Legitimate interests: Responding to enquiries and managing our business operations, where our interests do not override your fundamental rights and freedoms.
• Legal obligation: Processing required to comply with applicable law.
• Consent: For optional processing activities, such as the use of non-essential cookies, where we have sought and obtained your consent.

5. How Long We Keep Your Information

We retain personal information for no longer than is necessary for the purposes for which it was collected. In practice:

• Enquiry records that do not result in a service engagement are typically deleted within 6 months of the enquiry.
• Records relating to service transactions are retained for a minimum of 6 years, in line with statutory requirements for business records in the United Kingdom.
• Contact information collected via the website may be retained for up to 12 months from the date of last contact for the purpose of managing ongoing correspondence.

6. Your Rights

Under UK data protection law, you have the following rights in relation to your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal information.
• Right to erasure: In certain circumstances, you may ask us to delete your personal information.
• Right to restrict processing: You may ask us to pause processing of your information in certain circumstances.
• Right to object: You may object to processing based on legitimate interests.
• Right to data portability: Where processing is based on consent or contract performance, you may request your information in a portable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Enquiry data submitted through our contact form is transmitted securely and stored on systems with appropriate access controls.

No method of electronic transmission or storage is entirely secure. While we take our obligations seriously, we cannot provide an absolute guarantee of security.

8. Third-Party Services

Our website may use the following third-party services, each of which has its own privacy policy:

• Google Maps: Used to display our location. Google's privacy policy applies to map embed data.
• Google Fonts: Used to serve typefaces. Requests to Google's font servers may log your IP address.
• Unsplash / Pexels: Stock imagery served via these platforms' CDNs. Their respective policies apply.

We do not use third-party advertising services, tracking pixels, or behavioural analytics tools.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Material changes will be noted on this page. Continued use of the website after such changes constitutes acceptance of the revised policy.

10. Contact

For any queries relating to this Privacy Policy or our data practices, please contact: [email protected] or Apple Shack Repair, Jewry St, Winchester SO23 8BB, United Kingdom.