Last updated: 3 March 2026
We aim to provide repair services of a consistently high standard. This policy sets out our approach to refunds and warranty claims in plain language. Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015.
Where a device has been brought in for a specific fault and we are unable to address that fault, we do not charge for the repair work. We may charge a diagnostic fee where significant diagnostic time has been invested and this has been agreed with you in advance. We will always confirm any applicable diagnostic fee before committing significant time to assessment.
Repairs carried out by Apple Shack Repair are covered by a 90-day workshop warranty from the date of collection. If the same fault recurs within this period and is attributable to the work carried out or components supplied by us, we will address it at no additional charge.
To make a warranty claim, please contact us with your details and a description of the issue. We may ask you to bring the device back for assessment before determining whether the fault falls within the warranty.
The warranty does not cover:
If you have paid for a repair and are dissatisfied with the outcome, please contact us in the first instance to allow us to assess the device and discuss the issue. In many cases, issues can be resolved without requiring a refund.
Where a service is found to be materially deficient and we are unable to remedy the fault within a reasonable period, we will offer an appropriate remedy, which may include a full or partial refund of the service charge.
Refurbished devices sold by Apple Shack Repair come with a 90-day warranty against defects that were present at the time of sale. If a covered fault becomes apparent within this period, we will repair or replace the device, or offer a refund at our discretion.
We provide transparent information about the condition and battery health of refurbished devices at the time of sale. Returns are accepted within 14 days of purchase if the device is found to have a material fault not disclosed at sale, subject to the device being returned in the same condition as sold.
To request a refund or raise a complaint, please contact us at [email protected] or call +44 078 8001 4027. Please provide your name, contact details, a description of the service or product, and the nature of the issue.
We aim to respond to all refund requests within 5 working days and resolve issues within 14 working days of acknowledgement, where possible.
Your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation are not affected by this policy. You are entitled to seek a repair, replacement, or refund as appropriate under those rights regardless of the terms above.